EcoRebates Privacy Policy

Last Updated: march 11, 2019

EcoRebates, a Castanea Labs Inc. company, ("We", "Us," "EcoRebates") is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) that we collect from users of our website (located at and 3rd party websites who have embedded our search tools on their sites (the "Services"). This Privacy Policy is incorporated into, and considered a part of, the EcoRebates Terms of Service, currently located at

This Privacy Policy covers our collection, use and disclosure of information we collect through our website and our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which the Client has engaged EcoRebates.

User Consent

By submitting or making available Personal Data through our website or Services, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Data in accordance with this Privacy Policy. Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country.


Information We Collect About You

A Note About Children

We do not intentionally gather Personal Data about visitors who are under the age of 13.

Types of Data We Collect

EcoRebates collects Personal Data and Anonymous Data from you when you visit our site, when you send us information or communications, or when you subscribe to our newsletter. EcoRebates collects Anonymous Data from you when you use our Services. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, phone number, and email address. “Anonymous Data” means data about you that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.

Personal Data You Provide to Us

We collect Personal Data from you, such as first and last name, phone number, email, and company name, when you register to receive information. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via email (e.g., regarding a question you may have about our Services), we will collect your name and email address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us. 

Personal Data Collected via Technology

To make our website and Services more useful to you, our servers (which may be hosted by a third-party service provider) collect Anonymous Data from you, such as browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. We may also use certain technologies such as Cookies (as defined below), web beacons, JavaScript, and navigational data like Uniform Resource Locators (URL) to:

●     gather information about the date and time of your visit and about the solutions and information for which you searched or which you may have viewed;

●     analyze trends;

●     administer the website;

●     gather information about users’ movements around the website; and

●     gather demographic information about our user base as a whole.

Like most Internet services, we automatically gather data about you or your device and store it in log files each time you visit our website or access your account on our network.

Cookies We Use

“Cookies”are small pieces of information that are stored on your hard drive or in device memory. We may link the information we store in Cookies to the personally identifiable information you submit while on our website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website and in our Services. Your Web browser may allow you to delete, block or otherwise disable the use of Cookies or HTML5. If you choose to disable Cookies, some areas of our website may not work properly.

Most web pages contain elements from multiple web domains so when you visit, your browser may receive cookies from several sources. This includes third parties that we have hired to provide services on our behalf, such as site analytics or content hosting. By continuing to visit our site, you are agreeing to use of the cookies and similar technologies for the purposes we describe in this policy.

Our partners, affiliates and other service providers may use Cookies and other technologies to improve the quality of your experience when you interact with our website and Services. We may receive reports based on the use of certain technologies by these companies on an individual and aggregated basis.

We may use Cookies, clear gifs and other technologies in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Managing and Deleting Cookies

Cookies can be monitored and deleted from your browser. Since browsers create and store cookies, they are also the most direct way to access, manage, and delete cookies.

Please keep in mind that if you disable all cookies, certain portions of our website may not work properly since certain necessary cookies and functionality cookies will be disabled.

Tools offered by third parties can help you see and manage the types of cookies and trackers that you encounter. More information about cookies and cookie management can be found on and

Third Parties

Except as otherwise expressly provided in this Privacy Policy, only EcoRebates collects Personal Data through our website. This Privacy Policy applies only to the use and disclosure of Personal Data that we collect while you use our website.

Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect Personal Data or Anonymous Data from you.

We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party. We encourage you to carefully read the privacy statement of any Web site you visit.

Use of Your Personal Data

In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. EcoRebates uses your Personal Data in the following ways: to provide improved administration of our website and Services; improve the quality of experience when you interact with our website or Services; respond to your inquiries related to requests for information; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; and for other marketing purposes of EcoRebates should you request to receive such communications from us.

If you provide feedback on our Services to us, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Data. EcoRebates will collect any information contained in such communication and will treat the Personal Data in such communication in accordance with this Privacy Policy.

Disclosure of Your Personal Data

We may share your Personal Data with third parties to provide technical support or to provide specific user support regarding questions about our Services.

Except as otherwise stated in this policy, we do not sell, trade, share, or rent the Personal Data collected from our services to third parties other than as outlined in this policy. You expressly consent to the sharing of your Personal Data as described in this policy.

Your Choices Regarding Your Personal Data

When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email you receive or by contacting us directly (please see contact information below). Despite your indicated email preferences, we may send you notices of any updates to our Terms of Service or Privacy Policy.

You may change any of your Personal Data in your account by sending an email to us at the email address set forth below. You may request deletion of your account information by us by sending an email to, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will respond to access to Personal Data within 30 days. When we delete account information, it will be deleted from the active database, but may remain in our archives. We will otherwise retain your information for as long as your account is active or as needed to provide you services as well as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Social Media Features and Widgets

Our web site includes social media features, such as the Twitter widget or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Security of Your Personal Data

EcoRebates is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. If you have any questions about security on our Web site, you can contact us at the address provided below.

Contact Information

EcoRebates welcomes your comments or questions regarding this Privacy Policy. Please email us at info@ecorebates.comor contact us at the following address:


405 El Camino Real, Suite 1449
Menlo Park, CA USA 94025

Changes to This Privacy Policy

This Privacy Policy is subject to occasional revision, and if we make any substantial changes in the way we use your Personal Data, we will notify you by sending you an email to the last email address you provided to us and/or by prominently posting notice of the changes on our website. Any material changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice to you of the changes, thirty (30) calendar days following our posting of notice of the changes on our site, or the date that you accept the changes (e.g., by clicking an “I Accept” button or similar means). These changes will be effective immediately for new users of our website or Services. Please note that at all times you are responsible for updating your Personal Data to provide us with your most current email address. In the event that the last email address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of Personal Data that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your Personal Data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of our website or Services, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.